Frequently Asked Questions
Everything you need to know about your luxury MERABI experience.
How long will my delivery take?
We offer worldwide shipping via DHL Express. UK orders typically arrive within 1-2 working days, while international deliveries generally take 3-5 working days depending on your location.
What is your return policy?
We hope you love your purchase; however, if you need to return an item, we accept returns within 14 days of receipt. Items must be in their original condition, unworn, with all tags and the ribbon seal intact.
How do I choose the right size?
To ensure the perfect fit, please refer to our detailed Size Guide located on each product page. Our pieces are designed to be true to size, but if you are between sizes, we generally recommend sizing up.
Are duties and taxes included for international orders?
For many regions, including the US and EU, duties and taxes are calculated and collected at checkout so there are no hidden fees upon delivery. Please check the shipping information page for specific country details.
How should I care for my MERABI garment?
Due to the intricate nature of our hand-finished embroidery, sequins, and delicate fabrics, we strictly recommend professional dry cleaning only for all NADINE MERABI pieces.
Can I change or cancel my order once it is placed?
As we aim to process and ship orders as quickly as possible, we are unable to make changes or cancellations once an order has been confirmed. You may return the item for a refund once it arrives.